Your partner for reliable service and technical support

Breakdowns at the worst possible moment lead to stress and complications.
At ELRO, we understand the demands of everyday kitchen life. That's why we not only offer first-class kitchen appliances, but also comprehensive customer service.

We are there for you to ensure that you can master your everyday kitchen life without any worries.

With ELRO at your side, you can concentrate fully on what really matters - preparing first-class meals for your guests.

Advantages of our customer service

Cost savings

Training courses increase productivity by
your team gets the most out of our equipment

Minimized downtimes

Fast and efficient repairs ensure
that your kitchen is always ready for use.

Professional support

Our experienced team is on hand with help and advice
to solve technical problems quickly.

Our service center

International

What sets us apart

Central call center

Coordination of appointments and scheduling of service technicians. We also manage urgent assignments on a daily basis.

High availability of spare parts

Over 400 top spare parts are available from our central warehouse within one day.

Experienced & competent service technicians

More than 15 highly trained service technicians with many years of experience work for ELRO every day. Over 200 years of experience with ELRO appliances.

What our customers get out of it

Proactive customer relationship in every respect

Online planning and tracking of quotes and service assignments by the operations center. We accompany and support you every step of the way.

Exceptional service performance

80% of all breakdowns are rectified during the technician's first visit. All service vehicles have a parts store that can also be used to rectify unforeseen faults.

Your investment in safe hands

Less downtime, lower operating costs and a longer service life for your investment.